Service area · Paulding County

Dallas, GA Sewer and Drain Service: Local Rules

Georgia Sewer cleans, inspects and repairs drains, sewer lines and water lines for homes in Dallas. Below: who to call first when sewage backs up, where your part of the line ends under the local provider's rules, and what we do about it.

Call (404) 482-2527 Check your symptoms

Georgia Sewer — Drain & Sewer Specialists · Operated by Alpha Plumbing and Sewer, LLC

Dallas, GA at a glance

County: Paulding County
Public sewer: City of Dallas Public Works
Water: Depends on the address: City of Dallas Public Works; Paulding County Water System
Plumbing permits: City of Dallas Community Development

Utility rules and numbers checked October 24, 2026

Whose pipe is it in Dallas?

The public sewer in Dallas is run by City of Dallas Public Works. The provider answers for its main and its part of the line; the line on your side is the property owner's, and that is the part we work on. More on how the line is split: who is responsible for your sewer line.

City of Dallas Public Works

Public sewer in Dallas

If sewage is backing up or overflowing

It publishes no sewer emergency line we could confirm. Use the number on your sewer bill.

Other number it lists

Sewer Maintenance (the sewer foreman’s line)(770) 443-8110 ext. 1404

Source: dallasga.gov, read October 24, 2026

Where your part of the line ends

Dallas says it maintains city-owned sewer mains and city-owned service lines but doesn't say on its pages where the city's part of a service line ends.

On your side of that line? That part is the work we do. Call (404) 482-2527 or send a request.

Our services in Dallas

Each job starts with a diagnosis; the service follows what we find.

Local rules at a glance

Georgia Sewer works on the owner's side of sewer and water lines for Dallas homes. The City of Dallas runs its own sewer system and treatment plant, and its Sewer Maintenance Department handles main-line and service-line backups. In a list of developments Paulding County Water has billed water and sewer since July 8, 2025, but backups on Dallas sewer still go to the city.

About City of Dallas Sewer Maintenance Department

Georgia Sewer clears, inspects and repairs the private side of sewer and water lines for homes served by the City of Dallas Sewer Maintenance Department in Dallas. When a backup is in a city main or a city-owned service line, the department handles it, and we tell you when that is the call to make.

The City of Dallas has its own sewer system and treatment plant, separate from Paulding County's. The arrangement got more complicated in 2025, when the city moved water service and sewer billing for a list of developments to Paulding County Water. If you live in Dallas, the name on the bill and the owner of the sewer pipe may now be different.

Map of the area around Atlanta. Paulding County is shaded, and the 1 places served by City of Dallas Sewer Maintenance Department are marked. — Places served by City of Dallas Sewer Maintenance Department (blue) among the cities and communities around Atlanta. Map from U.S. Census Bureau boundaries and place data. Open full size

Who provides sewer service here

The City of Dallas operates its own wastewater treatment plant on Old Cartersville Road. It is designed for 3.0 million gallons a day, uses primary, secondary and tertiary treatment with UV disinfection, and must meet a discharge permit enforced by Georgia's Environmental Protection Division (Dallas Wastewater Treatment Plant). The city's Sewer Maintenance Department handles cleaning, sewer repair, main-line and service-line backups, blockages and general sewer questions on a system of sanitary sewers from 4 to 24 inches in diameter (Dallas Sewer Maintenance). On the water side, the city distributes water to about 2,650 customers in its water service area (Dallas Water).

Effective July 8, 2025, water service and sewer billing for a list of developments moved from the city to Paulding County Water, including Heritage Club, Hayes Park, Silver Ridge, Seaboard Station, Vista Lake, Cole Creek and others named on the city's page. The city still provides sanitation in those developments, and customers whose city account numbers begin with 01, 15, 20 or 21 were not affected (Dallas billing transfer). Paulding County Water says it bills for City of Dallas sewer in several locations where it supplies the water (Paulding Water brochure). For homes on county sewer, see the Paulding County page.

Where your responsibility ends

Dallas's Sewer Department lists its own duties, and they include root and grease control in all sewer mains and city-owned service lines, plus the repair, maintenance and inspection of city-owned service lines and grinder pumps (Dallas Sewer Department Responsibilities). So some service lines, or parts of them, belong to the city.

City code covers the private side. All costs of installing and connecting the building sewer are the owner's, and the building sewer must connect to the public sewer at the existing sewer service lateral for the lot, with only one lot served by each service connection (Dallas Code § 40-51). Neither source says exactly where a city-owned service line ends on a given lot, so ask the Sewer Maintenance Department before paying for digging near the street. Who is responsible for the sewer line lists the rules other Georgia providers publish. The Sewer Maintenance Department can say which part of your line the city owns.

If sewage backs up

Main-line and service-line backups are on the Sewer Maintenance Department's list, and the city says that even when it can't solve a problem itself, it will point residents to the person or department who can (Dallas Sewer Maintenance; Responsibilities). If your bill comes from Paulding County Water but your sewer is the city's, the county's brochure gives a City of Dallas number for reporting the backup (Paulding Water brochure).

While the city checks its side, what to do in a sewer backup covers cleanup safety, and sewer backup insurance in Georgia explains coverage for damage.

Repairs, permits and inspections

The City of Dallas Community Development Department issues building, electrical, heating and air-conditioning, plumbing and pool permits for residential and commercial work. Applications go through the city's online portal or by email, and the city asks applicants to confirm from the tax district on the county assessor's site that the address is inside Dallas city limits. Applicants supply a business license, state contractor license and photo ID (Dallas Building). The plumbing permit page also carries an affidavit form for sewer line installation (Dallas Plumbing Permit).

City code requires a written permit before anyone uncovers, connects to or alters a public sewer. A building sewer trench may not be backfilled until the work has been inspected, tested and approved, and the connection to the public sewer is made under the supervision of the superintendent or a representative (Dallas Code § 40-51). If the job needs a permit, we tell you before work starts.

Locating city-owned lines is another item on the Sewer Department's list, with a reminder to call 811 before digging (Responsibilities). Georgia 811 itself asks for at least three business days' notice before any digging, free of charge, and state law requires a request before mechanized digging (Georgia 811; Georgia dig law).

Grease, wipes and rainwater

The city calls fats, oils and grease a major problem for the Dallas sewer system: when poured down drains they form thick layers that narrow the pipes, which leads to spills and overflows, odors and pests. Restaurants are a significant source, and the city has a separate commercial FOG application for them (Dallas FOG). What not to flush or pour covers household grease and wipes.

Rainwater stays out of the sewer. Dallas code bars connecting roof downspouts, foundation drains, areaway drains or other surface runoff or groundwater to a building sewer that drains to the public sewer. If a house sewer lets in groundwater or rainwater, the city may require repairs, charge a higher sewer rate or require the house to disconnect (Dallas Code § 40-51).

Cities and communities served

The City of Dallas's sewer serves parts of Dallas, including some developments now billed by Paulding County Water, so the table marks Dallas as partly served.

City of Dallas Sewer Maintenance Department serves part of Dallas. Plumbing permits: City of Dallas Community Development. Since July 8, 2025, Paulding County Water bills water and sewer in a list of Dallas developments; backups on City of Dallas sewer still go to the city.

Next step

Look at who bills you for sewer and whether your development is on the city's transfer list. If you're on City of Dallas sewer, call the Sewer Maintenance Department about a backup or a line near the street, even if Paulding County sends the bill. If our camera inspection shows the problem is in your own building sewer, that is the work we do.

How we can help in Dallas

On the owner's side of the line, our technicians handle drain cleaning, main sewer line cleaning and emergency sewer and drain service for backups, sewer camera inspection to show whether a problem is on your side or the city's, and sewer line repair and replacement of the building sewer. To book a visit, call Georgia Sewer at (404) 482-2527 or request service.

Lead service line records in Dallas

Water utilities must keep a public record of what each service line is made of. What the categories and the utility's letter mean: lead service line check.