Service area · Douglas County

Douglasville, GA Sewer and Drain Service: Local Rules

Georgia Sewer cleans, inspects and repairs drains, sewer lines and water lines for homes in Douglasville. Below: who to call first when sewage backs up, where your part of the line ends under the local provider's rules, and what we do about it.

Call (404) 482-2527 Check your symptoms

Georgia Sewer — Drain & Sewer Specialists · Operated by Alpha Plumbing and Sewer, LLC

Douglasville, GA at a glance

County: Douglas County
Water and sewer: Douglasville-Douglas County Water and Sewer Authority
Plumbing permits: City of Douglasville Community Development, Building Division

Utility rules and numbers checked October 24, 2026

Whose pipe is it in Douglasville?

The public sewer in Douglasville is run by Douglasville-Douglas County Water and Sewer Authority. The provider answers for its main and its part of the line; the line on your side is the property owner's, and that is the part we work on. More on how the line is split: who is responsible for your sewer line.

Douglasville-Douglas County Water and Sewer Authority

Public sewer in Douglasville

If sewage is backing up or overflowing

After hours, emergencies only(770) 942-6633
Business hours, Monday to Friday 7:30 a.m. to 5:30 p.m.(770) 949-7617

Source: ddcwsa.com, read October 24, 2026

Where your part of the line ends

You maintain and repair your whole sewer lateral, from the house to where it joins the public main, including the part under the sidewalk and street.

“This includes both the portion on private property and the portion located beneath the sidewalk and street up to the point where the lateral connects to the public main.”

Source: WSA, Who is responsible for sanitary sewer repair?, read October 24, 2026

On your side of that line? That part is the work we do. Call (404) 482-2527 or send a request.

Our services in Douglasville

Each job starts with a diagnosis; the service follows what we find.

Local rules in Douglasville

What the city and its utilities publish about the jobs we do here, each with its source (checked in October 2026). The provider's full rules are on Douglas County.

When sewage backs up

The Douglasville-Douglas County Water and Sewer Authority (WSA) takes sewer problem calls 24 hours a day; when it isn't clear whether a backup is in the private lateral or the public main, WSA inspects the main free of charge and repairs it as soon as possible if the blockage is there (ddcwsa.com).
WSA's Report a Problem page tells residents whose sewage is backing up in the home or yard to call a plumber, who should be able to tell whether the cause is on the owner's side or WSA's (ddcwsa.com).
WSA's customer service takes problem reports weekdays from 7:30 a.m. to 5:30 p.m.; after hours and on weekends its Dispatch Office handles emergencies only, and problems can also be reported by email (ddcwsa.com).

Your sewer line and the public main

WSA's rules make owners repair all private service laterals wherever they are located, while WSA repairs the mains in public streets, dedicated rights-of-way and its own easements (Rule 3-12) (ddcwsa.com).
WSA's sewer repair handout says the owner's lateral runs from the house to its connection with the public main, including the section beneath the sidewalk and street (ddcwsa.com).
When WSA finds problems in private sewer lines it notifies the customer by mail; if the repair isn't made in time, WSA may correct it and bill $225 per crew hour plus materials, the rate in its rules effective January 1, 2026 (Rule 4-2) (ddcwsa.com).

Cleanouts (2)

WSA's 2026 design and construction standards require sewer cleanouts to be located outside driveways and kept at or below ground level, with a bronze top and cap where they sit in parking areas (ddcwsa.com).
WSA charges $50, under its rules effective January 1, 2026, to repair or replace a customer's sewer cleanout cap, and the charge may be added to the sewer bill (Rule 4-2) (ddcwsa.com).

Roots and pipe defects (1)

WSA's sewer evaluation surveys use video cameras and other tools to look for root intrusion, groundwater infiltration and structural problems in its pipes and manholes (ddcwsa.com).

Grease and what goes down the drain (2)

The regional FOG Facts flyer linked from WSA's Story of Water page says a garbage disposal only chops grease into smaller pieces, and advises letting grease cool, sealing liquid grease in a container for the trash and wiping greasy pans with a paper towel (northgeorgiawater.org).
WSA's 2026 water quality report tells customers not to flush any wipes or sanitary products (ddcwsa.com).

Permits (3)

Douglasville's Building Division takes plumbing permit applications through its BS&A Online Portal; contractors must set up a contractor account and get a web PIN from the division, while homeowners can apply only for certain permits, such as water heater replacements (douglasvillega.gov).
WSA requires its own sewer permit, issued after an application is approved and fees are paid, before any building is connected to a public sewer (Rule 3-17) (ddcwsa.com).
WSA's rules require a private sewer lateral's size, slope, alignment, materials, jointing, testing and backfill to meet state and local building and plumbing codes (Rule 3-14) (ddcwsa.com).

Digging in the street or right-of-way (3)

Douglasville's code requires a permit from the city's development official before anyone digs into or under a street or sidewalk (Sec. 74-111) (Municode).
Douglasville's code makes the property owner or lessee who benefits from street excavation and the plumber or contractor doing it jointly liable for refilling and restoring the street (Sec. 74-114) (Municode).
If a plumber pinpoints a lateral problem under the street and cannot clear it, WSA decides whether the line must be dug up there, and it makes that repair itself only in certain circumstances (ddcwsa.com).

Your water line (3)

Douglasville's city website says water service in the city comes from the Douglasville-Douglas County Water and Sewer Authority, an independent authority the Georgia Legislature created in 1985 when it bought the city's and county's water and sewer systems (douglasvillega.gov).
WSA says the water and sewer lines on a property, from the meter up to the house, are the owner's to maintain, while the meter and the lines in the road right-of-way are WSA's (ddcwsa.com).
WSA's rules have WSA repair water mains and service lines in public streets and dedicated rights-of-way, and bar anyone from operating a valve, curb stop or meter without WSA's written approval (Rules 2-36 and 2-10) (ddcwsa.com).

Septic systems (3)

Cobb & Douglas Public Health, which runs environmental health for Douglas County, requires a permit from its office before any septic system is installed, repaired or modified (cobbanddouglaspublichealth.com).
WSA's rules require homes and other buildings built after October 1, 1988 to connect to the public sewer at the owner's expense when they are within 500 feet of a sewer in a public right-of-way or easement on or next to the property (Rule 3-19) (ddcwsa.com).
A WSA water customer on septic agrees, by accepting a water meter, to connect to the public sewer within six months of notice once the septic tank needs repair and sewer is available, and must tell future buyers about this requirement (Rule 1-19) (ddcwsa.com).

Other local rules (3)

WSA smoke-tests its sewers to find broken pipes, broken cleanouts and unauthorized storm-water connections, delivering a door hanger or letter at least 24 hours ahead; if smoke enters a house whose drain traps hold water, WSA says the indoor plumbing may not be working properly (ddcwsa.com).
WSA's rules say it is not responsible when a blockage in its main pushes sewage into a building through the lateral if the building's floor sits closer in elevation to the main than WSA's minimum standards allow, and building drains too low for gravity flow must be pumped by an approved means (Rule 3-15) (ddcwsa.com).
WSA's rules require an approved backflow prevention device on every residential water service at the customer's expense, and WSA maintains the device when it or an approved third party installed it in WSA's meter box with a shut-off valve (Rule 2-27) (ddcwsa.com).

Lead service line records in Douglasville

Water utilities must keep a public record of what each service line is made of. What the categories and the utility's letter mean: lead service line check.

Douglasville-Douglas County Water and Sewer Authority

Water utility

Lead service line inventory: Georgia EPD dashboard

WSA says its inventory found no lead, galvanized-requiring-replacement or lead-status-unknown service lines; its page links the inventory on Georgia EPD's dashboard.

Look up your line The utility’s inventory page

Source: ddcwsa.com, read October 24, 2026